Warranty & Returns

1. Hardware warranty

Every HoloQ Player board (Basic, Plus, and Pro) is covered by a 1-year limited hardware warranty from the date of purchase, covering manufacturing defects in materials and workmanship under normal use.

This warranty does not cover damage from misuse, unauthorized modification, improper power supply, liquid or physical damage, or normal wear and tear.

2. Software

HoloQ Author is provided as-is. We aim to fix reported defects in a timely manner but do not guarantee uninterrupted or error-free operation.

3. Returns & RMA process

If you believe your HoloQ Player has a manufacturing defect covered under warranty:

• Contact info@holoq.us with your order details and a description of the issue.
• We'll issue a Return Merchandise Authorization (RMA) number and shipping instructions if the issue appears warranty-eligible.
• Units are inspected on arrival to confirm the reported defect before a repair, replacement, or refund is issued.
• Units returned without a valid RMA number may not be processed.

4. Non-warranty returns

If you'd like to return a unit for reasons other than a defect, contact us within 14 days of delivery. Non-defective returns may be subject to a restocking fee and are only accepted for units in original, resalable condition.

5. Shipping & lead times

Estimated processing time for RMA inspection is 3–5 business days from receipt. Replacement units typically ship within 5–10 business days of an approved RMA, depending on stock availability. Return shipping costs for warranty-covered defects are covered by HoloQ Technologies; return shipping for non-defective returns is the customer's responsibility.

6. Marketplace purchases

If you purchased through a third-party marketplace (such as eBay), that marketplace's own return window and process may also apply in addition to the terms on this page.

7. Contact us

For any warranty or return question, reach us at info@holoq.us.